Shipping policy
Here is the professional and standard Shipping Policy in English for your online cosmetics store, PUNK PEARLSS.
You can easily edit the sections in the brackets [ ] with your specific delivery charges and conditions before publishing it on your website.
PUNK PEARLSS - Shipping Policy
Thank you for shopping at PUNK PEARLSS. We are committed to delivering your favorite beauty products to you quickly and safely. Please read our shipping policy below to understand our delivery process and timelines.
1. Order Processing Time
Once your order is successfully placed and confirmed, it takes 1-2 business days to process, pack, and hand it over to our courier partners.
Order processing and shipping are paused on Sundays and national/public holidays.
During special sales, campaigns, or festive seasons, processing may take slightly longer due to high order volumes.
2. Shipping Charges
Shipping charges depend on your delivery location and will be calculated automatically at checkout.
Local Delivery
National Delivery (Outside the City)
Free Shipping: If your order total automatically qualify for FREE shipping!
3. Estimated Delivery Time
Once your order has been dispatched from our warehouse, here is the estimated time it will take to reach you:
Local / Within City: 2 to 3 business days.
National / Out of Station: 5 to 7 business days.
Note: Deliveries may be delayed due to unforeseen circumstances such as bad weather, political strikes, or logistical issues at the courier's end.
4. Order Tracking
As soon as your package is dispatched, you will receive a confirmation Email or SMS.
This message will include a Tracking ID and a link to the courier company’s website.
You can use this link to track the real-time status and location of your parcel.
5. Unsuccessful Delivery
The delivery executive will try to contact you on your registered phone number before delivering the parcel. If you are unavailable or cannot be reached, they will usually attempt delivery one more time.
If the delivery fails after multiple attempts, the package will be returned to us (Return to Origin - RTO).
For prepaid orders that are returned to us due to customer unavailability, you may be required to pay an additional shipping fee to have the parcel dispatched again.
6. Receiving the Package
If the outer packaging appears torn, wet, or tampered with at the time of delivery, please do not accept the parcel and inform our customer care immediately.
A clear, unedited Unboxing Video is strictly mandatory when opening the package. Without this video, no claims for damaged, missing, or incorrect products will be entertained.
Contact Us
@punkpearlss.com
If you have any queries regarding your order status or shipping, please feel free to reach out to us:
Email: [support@punkpearlss.com